a bad experience over at Gerry’s Grill

27 04 2007

(c)

[reprinted from Kubiertos]

our HR manager last week decided to take us other managers out for lunch today… we decided to eat at Gerry’s Grill in Libis… and so, at about 11:30 today, all 4 of us bundled ourselves in a car and headed out for Libis… little did we know that this will be the biggest error we will do today…

anyway, after getting there, we found a nice parking slot, a nice location inside where it was cool, we ordered Pork and Tuna Sisig, Crispy Pata, Laing, rice, and drinks all around… the drinks came first, as usual, and we settled down and waited for the rest of the food to come… a little later, a group of 5 women came in, ordered, and similarly waited for their food… and so, we talked about everything and anything, until the conversation turned to food and restaurants… about 20 minutes into the conversation, i suddenly realized that the women already had their table set and were starting to eat… i looked over and saw that they ordered the same things we did, sisig and crispy pata, and that’s when i remarked “naku, if i ever find out that they forgot about my order, i’ll just up and leave without paying for anything…” and that’s when the HR manager decided to confront the waiters of the restaurant…

they told us that, because their printer allegedly was broken, they got the orders mixed up, and OUR orders are now lost… uh, again?? what do you mean lost?? you mean, we need to order and go through the whole process again?? at that, we got out of our seats and left the establishement without paying for our drinks [at my recommendation, the drinks costing about P200]…

it is very easy to blame technology, but in the end, it is still the users of these systems who need to be responsible for their output… they could have just used pen and paper [which they did] and bring the list to the kitchen without bothering to use any kind of printer… if they simply told us that “they’re very sorry it has to happen to us” plus, probably, a free something to go along with it to show that they were really contrite, we could’ve waited… but as it was, all we got were bad looks from the waiters when we got up to leave…

and since we were still totally famished by then, we decided to just go to Pier1 in J. Vargas in Ortigas, where we ordered the same food we wanted over at Gerry’s at less time [10 minutes], and a much colder environment [i can smoke inside, which is a very big plus for them]… at the end, we paid about P1, 400 inclusive of service charge and other taxes, which is P1,400 less from what Gerry’s Grill was supposed to report at the end of the day… it was totally their loss, not ours…

and because we were all famished by then, i wasn’t able to take pictures of the sisigs by the time they were brought to our table… all i was able to take a picture of were the extra garlic rice, laing, and some of the crispy pata…

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i wouldn’t be caught dead in that branch of Gerry’s after this experience…

Ciao, sweetie… 8)

aside: want to relax and let the stress of the week melt away? why not experience San Diego day spas?? pamper yourself in preparation for the weeks ahead… 😀

[techtags: Gerry’s Grill, dining out]

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2 responses

27 04 2007
noypi.com

a bad experience over at Gerry’s Grill by in retrospect……

our HR manager last week decided to take us other managers out for lunch today… we decided to eat at Gerry’s Grill in Libis… and so, at about 11:30 today, all 4 of us bundled ourselves in a car and headed out for Libis… little did we know that …

27 04 2007

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