Globelines Broadband is losing it…
(c)
this post outlined the problems we were having with our connection with Globelines Broadband, and i have called maybe 3 or 4 times since then: we are working hard on it, sir… we will inform you once we stabilize it, sir… don’t worry, sir, your next Internet bill will reflect the rebate you are entiled to, sir… blah, blah, blah…
but today, the connection got really worst that it became practically unusable, to the point that my wife is getting frustrated with it she told me to move over and used my computer to surf… sheessshhh… [luv 'ya, sweetie...]
anyway, just so to confirm it, i, again, went to Speakeasy.net to test the bandwidth i am getting from this connection, and the following was the result:
a little faster than a 9.2 modem [remember using those??] and hair slower that a 14.4… goodness!!
i even tried going to Speedtest.net but the slowness of the connection prevented even that to load… it would have been better if we jsut connected the phone line to the modem and dialled-up… it will be infinitely better…
i believe Globelines is really losing it this time… i’ve read a post by Carlo and jrocas detailing how Globelines just deacticated his connection without any notice… probably, they are now getting frustrated with all the technical support calls they are getting but cannot resolve, that’s why they resorted to this… i feel for them, but i feel more for the thousands of subscribers who switched to Globelines after being equally frustrated with other DSL and/or broadband Internet providers, like us…
i hope they get to fix this the soonest before ALL of their subscribers finally deactivate them…
Ciao, sweetie… 
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Pinoy Blogosphere said this on January 24, 2007 at 10:07 pm
Globelines service really sucks. Hopeless is probably the word. When are they ever going to get their act together!
True! Globelines or Innove is the WORST telco in the Philippines!
My connection has been running on super slow for 3 weeks now. Funny thing is it slows down around 8:00pm – I suppose when call center agents start working on their east coast accounts. Clearly a case of bandwidth throttling where Globe redirects precious bandwidth to higher demand, higher paying customers such as the call centers. Should be ok though, except they are using bandwidth previously allocated to a customer segment to serve another – most people would call this stealling!
Well, these people obviously do not know the power of the consumer… so send your hate mails to the bosses of Innove…
dexter.bautista@innove.com.ph, boboy.romero@innove.com.ph, tinamarie.ortiz@innove.com.ph, customercare@innove.com.ph, allan.cuevas@innove.com.ph, gil.genio@innove.com.ph, annalee.guevarra@innove.com.ph, marko.ureta@innove.com.ph, lino.cuachon@innove.com.ph, maremee.velez-matinong@innove.com.ph, cherryann.francisco@innove.com.ph, cocoy.claravall@innove.com.ph
Oh and did you know that Manny Pangilinan actually responds to each and every complain that he gets when he still owned PLDT? Never get that from the bosses above. To think that MVP is so up there… interesting.
Enjoy!
they suck big time. up til now.
No kidding, I threw my globelines modem down the garbage chute! That’s 500 feet from my floor all the way to the basement. What’s the use when my line has been down for 3 freaking weeks? It’s as good as garbage! Good-bye, Globe! There’s not a word I can think of that can describe the product, let alone the SERVICE! It is non-existent!
Lang hiya globe na yan. Hindi marunong ang mga tech. SLOW Blinking ang ADSL light ng modem ko, ang ibig sabihin eh may PROBLEMA SA LINE SYNC. Sabi pa nman ng tech eh may virus daw at kailangan i reformat ang pc. AAAAAAAAAAAAAAARRRRGGGGGHHHHHH!!!!!! Kahit modem mo lang ang nka kabit sa line at walang pc eh malalaman mo na ok ang line kasi nag ste steady yung adsl light(prolink h9200). Akala kasi wla ako alam sa networking. Tinawagan ko ulit at wala maisagot ang tech…………………
Yaaaaawn, kakaantok naman. tagal ko nang pinapuputol ang line ng Globe Broadband na yan. Ayaw putulin. Tinawagan ko naman “sabi ko isoli ko na ang mga accesories ng aking internet connection” punta raw ako sa Alabang sa opis nila dun. Eeeiii, di naman ako familiar sa area, pano ko punta dun, maligaw pa ko eh, hulihin pa ko ng pulis, bagansiya ang abutin ko. Pinababayaran ngyon sakin ang Three (3) months na arrears na hindi ko naman pinakinabangan yang Globe Broadband na yan. Pinagastos lang ako ng monthly. Inis na inis pa ang mga customer ko sa computer shop at wala raw connection sa internet. Ngayon eh may porsiyento pa every month yung amount na yun, e di dagdag ng dagdag ang amount, inabot na ng Php 3,900.00 plus. next month sigurado Php 4,000.00 plus na ito. Tama ba yang ginagawa nyo, wala akong pinakinabangan sa serbisyo nyo, mura’ ang inabot ko sa customer, ngayon eh, puro singil kayo. Di man lang ninyo alamin o kaya magpadala ng technician upang maayos ang serbisyo nyo. Negligence ang ginagawa nyo, gusto nyo puro kabig na lang. magtrabaho naman kayo. Mga p*%#?”@#$a. HHmmmn
putang ina tong globe… ok lng sa simula… pero putang ina… ginagao talga tayo… ganigago ang mga consumers….. niloloko lng tau….imagine mo upto 1mbps ang subscription ko..bakit 200kbps lng ang nakukuha ko….
their customer service sucks. called 10 times and got the same vague generic response “we will follow up and escalate ur concern to the technical support department”. ALso emailed customer service but got no response. Nobody at Globe actually cares for its customers. Pang display lang yung business center at hotline nila !%$$%@%^#*&@^*^
globe dsl sucks!!! since we shifted to globe which we were hoping to be much better than pldt, the speed and customer service has not been anywhere near satisfactory. it drops connection every 10 minutes especially at night when i need it most. my online korean students can see for themselves the kind of internet service there is in a 3rd world country like ours! my current students cannot recommend me to new students because of this. it is hampering the growth of my business.
as long as philippine companies such as globe do not deliver as promised, this country is never gonna get even slightly close to prosperity. onli in da pilipins!
*tarlac area subscriber
after midnight, lagi ng nagd-dc ung globelines ko.
Globefuckeduplines Broadband. Almost 3 weeks nang down. Customer service is incompetent at best. Mga inutil.